Before you refer.
Short answers to the questions estate practitioners ask first. If yours is not here, the contact page has an address that reaches a person, and the referral form has a notes field for anything specific to a matter.
Do I need to attend a meeting or a call?
No. A quick referral needs only your contact details and the name of the deceased. Everything else follows through the portal once the matter is open, and our team contacts you only when a decision or document is needed.
What do I need before I refer?
Your firm, your name and email, and the name of the deceased. The Master reference, executor details, licence copies and letters of executorship can be added later through secure upload links.
Who holds the firearms while the estate is administered?
Licensed custody sites only: dealers with a police licence to store firearms, whose dealer licence and storage approval are recorded and tracked for expiry; a site is allocated only while both are current. Your firm is told the custody region and when custody is confirmed; the site's identity and internal storage locations are not disclosed outside the site. Every receipt, movement and release is receipted. Receipt into dealer custody opens once counsel confirms the court order is operative; until then we open the matter, verify authority and gather documents, and the custody step waits with its evidence.
What can the executor do with the firearms?
The options shown to the executor reflect the workflow currently approved for that matter, such as transfer to a licensed heir, sale through a licensed dealer or lawful disposal. If the legal or administrative position changes, the matter is updated before any blocked step proceeds.
What does it cost, and who pays?
The estate pays a compliance fee of R2,243 per matter where the firearms go into custody (R1,438 where a licensed heir keeps them), then per-firearm charges for intake (R454), storage (R201 a month for six months, R173 after that) and a written valuation. The heir pays R1,438 per firearm for transfer administration. On a sale the dealer deducts 15% commission. All figures include VAT. Two itemised invoices per matter are paid by EFT; no card payments are taken, and sale proceeds go from the dealer to the estate or the attorney trust account, never through Firearmdesk. The full schedule and a worked example are on the fees page.
What happens if I refer before custody opens?
The matter is opened and your firm gets its portal link at once. We verify the executor's authority and gather the documents through secure links, so the matter is ready the day custody opens. Receipt into dealer custody opens once counsel confirms the court order is operative; until then we open the matter, verify authority and gather documents, and the custody step waits with its evidence. Until then the estate is charged only the compliance fee.
Is anything sensitive sent by email?
No. Email carries status notifications and secure links only. Firearm serial numbers, identity documents, photographs and matter documents are held in the platform and viewed there.
What happens if the legal position changes?
Legal rules are configuration: a regulated step proceeds only under a rule version that counsel has reviewed and compliance has activated. Receipt into dealer custody opens once counsel confirms the court order is operative; until then we open the matter, verify authority and gather documents, and the custody step waits with its evidence. If a step must pause later, the matter shows a neutral hold status, you are notified, and custody and records continue to be tracked until the approved workflow can resume.
What does my firm see?
One matter record with the current status, who holds the next action, the document register, the custody history and, at the end, the closure pack. Milestone updates arrive by email; exceptions are raised only when something needs you.
Ready when a firearm appears on the inventory.
A referral needs only the details you already have. We take it from there.