A named person for every question, one route for complaints.
Most matters need no call: the portal shows the status, who holds the next action and any task for you. When you need a person, call us or write to the one who handles it.
Ways to reach us
Telephone
Business hours, South African time. Outside those hours, email us; messages are read the next business day.
Matters and referrals; Custody partnersLeandri Starbuck, admin coordinator
New referrals, documents and questions about a matter. Quote the matter reference if you have one. Licensed dealers applying to become custody partners, onboarding and day-to-day partner questions.
Banks and trust companiesWayne de Jager, executive management
Fiduciary units and trust companies: panel terms, vendor questionnaires and portfolio reporting.
General enquiries and complaintsRead by the team on business days
Quote the matter reference (FD-2026-000000) if you have one.
Post and legal service
97 Davidson Road, George, Western Cape, 6529
Firearmdesk is a product of Attestra Tech (Pty) Ltd, registration number 2026/296939/07.
Please do not put firearm serial numbers or identity numbers in an email; they belong in the portal.
Before you write
- Referring firmsThe matter page shows the status, who holds the next action and the document register. Sign in at professional login; a firm's portal is created from the personal link in its first acknowledgement email.
- ExecutorsOpen the link in the email we sent you. If the link no longer works, enter your email address here and we will send a fresh one. If you are not sure whether you are the executor, the attorney handling the estate can tell you.
- Custody sites, valuers and partnersUse the portal for anything about a matter; email for anything about your account or agreement.
Complaints and escalation
A complaint is anything you want put right, about the service, a document, a charge or how you were treated. Send it to support@firearmdesk.co.za with the word “complaint” in the subject and the matter reference if there is one.
- AcknowledgementWe acknowledge within two business days with a reference and the name of the person handling it.
- AnswerWe answer within ten business days. If it will take longer, for example because a custody site or valuer must respond, we tell you why and when.
- EscalationIf you are not satisfied, reply and ask for escalation; it goes to executive management, who review the file and answer personally.
Outside Firearmdesk: a complaint about personal information may go to the Information Regulator (South Africa) through eservices.inforegulator.org.za or POPIAComplaints@inforegulator.org.za (full details in the privacy notice). A consumer complaint may go to the National Consumer Commission. A complaint about an attorney's conduct belongs with the Legal Practice Council, not with us; we are not a law firm and do not give legal advice.
A request for access to a record under the Promotion of Access to Information Act follows our PAIA manual.
Safety
If a firearm poses an immediate danger to anyone, contact the South African Police Service on 10111 first; nothing we do replaces the police. Then tell us: a referral marked “safety concern” is placed at the top of our operations queue for immediate review, and our team contacts the referrer as soon as it is picked up.
Security reports
If you believe you have found a security weakness in this site or the portal, email support@firearmdesk.co.za with “security” in the subject. Please do not access other people's matters to demonstrate it. We acknowledge every report and do not pursue good-faith researchers.